Thank You Very Much

A book for anyone who has ever said "May I help you?"

Many people who say those words every day are unhappy and uninspired. There is today an overwhelming sense that service jobs are unimportant and of little value, and therefore deserve, at best, only a modicum of respect in our culture.

Holly offers in this book a gift -- a helping hand -- to service people in all industries. She reveals all the best-kept secrets of how to provide ultimate service and keep customers, patients, clients, and guests coming back again and again.

This "Little Red Book" is filled with interesting anecdotes as well as solid advice on how to survive while serving -- ways to deal with stress, ways to develop patience, and how to deal with the challenge of repetition.

Thank You Very Much is the foremost voice on customer service. Its effect will not only bolster self-esteem, but it will also change a person's attitude on life.

Ordering Information for Thank You Very Much:
Order directly by sending a check to Holly Stiel for $8.00 and $2.00 for shipping and handling (Tax for California residents is $.73). Send checks to: Holly Speaks, 728 Bay Road, Mill Valley, CA 94941. Holly will send you your copy of Thank You Very Much via Priority Mail.

 

Ultimate Service

The Complete Handbook to the World of the Concierge

For courses in hotel/motel management and servicing hospitality, this complete sourcebook covers every facet of the job of the concierge. The book includes such topics as building relationships, telephone manner, handling routine and unusual requests, handling irate customers, and organizing a concierge department. Emphasis is placed on the responsibility of the concierge to provide the best possible service. The impact of the concierge department in relation to the overall image and operation of the hotel is also discussed.

Ordering Information for Ultimate Service:
Order directly by sending a check to Holly Stiel for $40.00 and $7.00 for shipping and handling (Tax for California residents is $3.41). Send checks to: Holly Speaks, 728 Bay Road, Mill Valley, CA 94941. Holly will send you your copy of Ultimate Service via Priority Mail.

 

View More Information at www.youachieve.com