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If you want a speaker to talk about Customer Service, you want the voice of experience. Holly Stiel has experience in spades. The author of two nationally published books and numerous articles, she knows "the good, the bad and the ugly" first hand. It's great to be a Customer in a service-oriented establishment, but too often not that easy to work in one! No one knows this better than Holly Stiel. As chief concierge at a flagship Hyatt Hotel for 16 years, Holly has had to perform during countless customer challenges, all the while providing outstanding service! Holly has developed tricks, tips and techniques to help others do the same. All of Holly's presentations are designed to bring a dose of reality into the attainable goal of "Ultimate Service." Holly combines her extensive front-line experience with an unusual gift of inspiration and humor, deeply moving everyone from top management to each front-line employee. Her real-world programs are a delight to listen to . . . They not only inspire, they are filled with practical, proven content that audiences greatly appreciate and apply. |
Holly has spoken throughout the United States, Canada, and Asia to groups of 3 to 3,000. Her clients include associations, universities, non-profit organizations, hotels, service companies and law firms. Her hands on-approach has earned her a reputation as America's spokeswoman for Customer Service. When you want someone your people will listen to, believe and respect, call on Holly. Holly's Neon Signs of Service For interactive clinic on Neon Signs go to youachieve.com Holly is invited regularly to speak to employees of companies that have the nation's most exacting service standards, such as The Peninsula Beverly Hills, Nordstrom, Motorola, Vail Associates and Pebble Beach Corporation. Even the best know who to rely on. Holly was awarded the "Distinguished Visiting Professor" award at Johnson & Wales University, Charleston Campus. It is a once a year award given to a professional in the field of hospitality. This is the first time this honor has been bestowed on a woman and a non-corporate executive. A scholarship is being given in her name. Links:
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