If upset customers can get you ALL SHOOK UP...
If a good day can suddenly turn into T.R.O.U.B.L.E....
If you sometimes think customers are NOTHIN' BUT A HOUND DOG...
And make you want to say -- DON'T BE CRUEL, TREAT ME NICE...

Then this seminar is for you!

It is filled with practical, memorable concepts and tools that realistically help people while in the midst of performing a service job.

IT'S NOW OR NEVER -- and now is a great time to serve the people who serve your customers.

This is a brief overview of the half-day workshop presented by Holly Stiel in a fast-paced, entertaining and interactive format, filled with real-life, concrete and immediately applicable ideas. Holly uses Rock 'n' Roll as an over-arching metaphor to represent the multi-faceted skills and awareness that quality service requires.

Seminar Outline

Taking the Message of Rock 'n' Roll beyond "Thank You Very Much"

Looking at the many lessons we can learn from the legendary King of Rock 'n. Roll.

The Psychic Salary (The other paycheck)

What is the benefit serving holds for you personally.

The "Me" Sign

The acceptance of what IS, and recognizing people's real agenda.

Staying in Touch with the Challenge

It's easy to be nice when all is going well -- but the real challenge in service is in learning how to deal with that small percent of customers that trigger negative emotions and cause us to act out of anger, frustration, and annoyance.

Being Right Is the Booby Prize

Learn the traps of being right, and how this subtle interaction causes everyone to lose.

The Power of Choice and the Elements within It

Notice, Name, Choose

Keep Dancing

Using dance as a metaphor, attendees are taken on a journey through their rhythm at work. What breaks it? What can get it back?

The Human Need and the Business Need

In a fun and interactive way, attendees discover the human need behind the specific business need they are asked to perform.

Wings of No

There are times where YES is not an option, in those cases it is important to be skilled in the gentle art of making no fly. Attendees learn how to do that by applying the Wings of No.

Bring Your Sense of Humor to Work

There is incredible humor available to people who work in the service industry. Look for it, cultivate it. Start your own humor journal.